I are actually an AA purchaser for over 25 years. Your service has grown to be disappointing to convey the minimum. It truly is in all regions of service from check in to , tavel to baggage dealing with.
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I have included an write-up that outlines your organization as staying the worst airline within the sector which is not something to be pleased with. Dependant on my knowledge I will say that i'm by no means about to fly with your organization once more, and neither will anybody I understand. I have presently publically introduced my frustrations together with your airline on many of the social networking web-sites.
My other dilemma would be that the food vouchers that I've acquired were not adequate!!! They only gave me $32, for three foods! That isn't sufficient to consume a food anyplace in LA, or anywhere in the airport. I am anticipated to acquire 3 foods from $32 right here in the hotel? Not possible!!!
Stranded in San Diego, CA. Attempted to get in touch with client relations range, but Online page lists precisely the same variety as cargo number. Is this to stop mobile phone calls. Waited around two hrs for the return contact from reservations.
Hello my name is larneta and i flew with American Airways for the first time to perform a suprise bridal shower for my ally,but when I landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad Anything for the suprise bridal shower in All those bags.I couldnt decide why they where in Wisconsin and I didnt care I just wanted them to generally be the place I used to be immediately.So I had to terminate all the things. All her household and his family and friends.I was virtually crying in the airport she didnt even know I was there I came early only for the suprise.
Examining the report in Yahoo! a couple of AA rep creating “deaf and dumb†on their baggage is rude plus they ought to have in excess of a pretend apology. you merely dropped a shopper.
I understand that it might be some time just before USAIR and American application will be synched. But, there is no cause for your brokers to become so disconnected.
My spouse is in the nursing household with Alzheimer’s illness. American is taking advantage of my unfortunate condition by insisting I pay back to transfer his miles to my account though I'm the 1 who has been accuring the miles even though procuring Using the Gain card. Shame on American Airways. A technician can complete this using a couple strokes in minutes.
I used to be a primary time user to on-line reservations so I had been quite nervous and I made them concurrently as my brother-in-regulation from his house so he could stroll me by it. At the end my Price tag for the exact same trip was about $one hundred seventy in excess of his. I locked in the price (round journey)of $365 depart $30 return excursion, but was billed $425.twelve Each and every as an alternative to the $395 Each individual. Charging for seats only for the departure of $60ish, the return flight wasn't an extra cost due to the fact there were seats accessible together at no further cost. I used to be billed each means in lieu of site web just the departure – so an additional $60ish. I planned to get my reservation in concurrently as my brother in regulation so I submitted it and experimented with to figure out just after why mine was about $one hundred seventy extra for a similar matter. I'd the confirmation e-mail about to my get the job done so I could print it out so I didn’t have it available to me from my home. When I went into function a next day afterwards, I could see everything was Erroneous. Once i referred to as AA I used to be transferred around and informed nothing may be done it was previous the 24 hrs – I didn’t desire to cancel only get a credit.
I am very unhappy with your purchaser service!!! I think it absolutely was more affordable for you To do that to me than to operate the flight that I was originally on, since the flight wasn't total.
I've had horrible experiences with american Airways. I'm able to’t even price their consumer service mainly because it is way below a one star. purchaser relations representatives are rude, small, and unfriendly.
After i arrived with the airport I asked both equally for the ticket counter, once we checked our luggage, and within the Admirals Club to verify that we ended up in Business enterprise Course. Both of those situations I had been instructed we were being in Company. My Boarding Move confirmed seats 16A and 16B, as this is only one row driving Organization, I didn't comprehend right until I boarded that we had been truly in Coach.
So base line…..Except if you come back to me with some sort of thought, you’ll hardly ever see me all over again.